Privacy Policy

This Privacy Policy outlines how QTX Markets, with three locations detailed below, collects, uses, stores, and protects your personal information.

Location 1: QTX Markets – London Stock Exchange Tower, 23rd Floor 125 Old Broad St, London, United Kingdom

Location 2: QTX Markets – New York New York Stock Exchange, 18th Broad St Manhattan, New York, United States

Location 3: QTX Markets – Toronto The Toronto Stock Exchange, 4th Floor Toronto, Ontario, Canada

QTX Markets is trading as Trade Market Limited and is committed to safeguarding your privacy and ensuring the security of any personal data you provide to us. Throughout this document, “we”, “us”, or “our” refer to QTX Markets.

Purpose of this Policy
This Privacy Policy aims to explain what personal information we collect, how we may use it, and how we maintain the security and confidentiality of your data. We act as the data controller for the personal information you provide to us.

Collection and Storage of Personal Information
We obtain your personal information through various means, such as applications, emails, letters, telephone calls, text messages, cookies, and conversations when you register for our services and interact with them, including the use of our learning tools, demo accounts, and trading simulators. We may monitor or record phone calls and maintain records of emails and electronic communications.

We follow strict security procedures to prevent unauthorized access to the personal information you provide to us.

Types of Personal Information We Collect and Process
We may process the following types of personal information:

Contact details (email and phone numbers)
Age or date of birth
Trading knowledge and experience
Usernames and passwords
Information related to your trading account, including account history, activity, and orders
IP address
National insurance number
Transaction reporting reference
Power of attorney/agent details
Phone device type, operating system, and device ID
Cookie ID, Google 360 ID, GUID
Information about your use of our services, products, and facilities
Bank account number and sort code
Passport number
Marital status
Usage data.
Identity Verification
To comply with money laundering regulations, we may ask you to provide physical forms of identity verification when you open an account with us. Alternatively, we may use a credit reference agency to verify your identity, ensuring the personal information is strictly confidential and inaccessible to unauthorized parties.

Use of Personal Information
In addition to identity verification, we may use your personal information for the following purposes:

Consideration of your applications
Risk assessments
Compliance with legal and regulatory obligations
Fulfillment of contractual obligations with you
Administration of our relationship, including query resolution
Account establishment and management
Review of your ongoing needs
Provision of requested information, products, and services
Instruction verification
Investigation of complaints or disputes
Evidence provision in any disputes
Debt recovery
Staff training and customer service enhancement
Product development and analysis
Fraud detection and prevention
Direct marketing through various communication channels (e.g., post, email, phone, SMS, mobile push notifications, web push notifications, messengers).
Direct Marketing Opt-Out
If you receive newsletters or email messages from us and wish to opt-out of direct marketing, you can do so at any time free of charge by contacting us via [email protected].

Key Definitions
Personal Information (or Data): Any information, directly or indirectly, allowing for the identification of a natural person, including personal identification numbers.

Usage Data: Information collected automatically through our application and/or website, including IP addresses, domain names, URI addresses, request times, server response details, browser and operating system features, time details per visit, and other parameters about the device or IT environment.

Updates to this Policy
This Privacy Policy is subject to periodic updates. We encourage you to review this policy regularly for any changes.

If you have any questions or concerns about this Privacy Policy, please contact us at [email protected].